Reference

How k8xx Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and how we protect it.

Account data protectionbKash, Nagad, Rocket payment contextNo third-party data salesClear retention periodsYour right to request changes

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — whether you want to see what we hold, correct an error, or ask us to delete a record — our support team is the right first contact. You can reach us through live chat from your account dashboard, by email at our published support address, or through the help form inside the account settings page. We aim to respond to data-related requests within a reasonable time, and we will confirm receipt of your message so you know it is being handled.

Live Chat Start a chat directly from your account dashboard. Describe your data request clearly and our team will confirm next steps for your account.

Email Support Send your privacy or data-access request to our published support email. Include your registered phone number so we can locate your account record quickly.

Account Help Form Inside account settings, the help form lets you flag data concerns directly. Select the privacy category from the dropdown before submitting your request.

What Data We Collect and Why

k8xx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, phone number, and the wallet identifier you use — whether that is your bKash number, your Nagad-linked mobile, or your Rocket account reference. This data is needed to verify your identity, process deposits and withdrawals,

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and keep your account secure. During a session, our systems log your device type, IP address, and in-session activity so we can detect unusual access patterns and protect your wallet. Payment records tied to bKash, Nagad, or Rocket transactions are stored for compliance with applicable financial
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record-keeping requirements in eligible regions. We do not collect more than we need, and we do not sell your personal data to third parties for marketing purposes. Cookies and similar tracking tools help us remember your language preference and session state — you can manage cookie
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permissions through your browser settings at any time. Eligibility to use our platform and the legal basis for processing your data both depend on your local law and the region from which you access the service. If you are in a region where this service is
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not available, we ask that you do not submit personal data through our registration form.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a consistent set of data-handling practices across every part of the platform — from the moment you link a bKash or Nagad wallet to when you close a session on mobile. The four areas below outline the specific practices that shape how your information is stored, used, and eventually removed from our systems.

Account Security

Your account is protected by OTP verification at login. Any change to your registered bKash or Nagad number requires a secondary confirmation step before it takes effect.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can clear or block cookies at any time through your mobile or desktop browser settings.

Data Retention

We hold account and transaction records for the period required by applicable rules in eligible regions. Once that period ends, records are deleted or anonymised from active systems.

Your Access Rights

You may request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where local law and our compliance obligations allow it.

Common Questions About Your Privacy on k8xx

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, the support paths above will get you a direct answer.

We collect your name, phone number, email, and the mobile wallet reference you register — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

No. Your wallet identifiers are used only to process your deposits and withdrawals. We do not pass payment details to third-party marketers or unrelated service providers.

We retain records for the period required under applicable rules in eligible regions. After that, data is deleted or anonymised. The exact duration depends on your region and local law.

Yes. Submit a data-access request through the account help form or email support, including your registered phone number. We will confirm receipt and respond within a reasonable timeframe.

Use the help form in account settings and select the privacy category. We will review the request and delete or anonymise your data where our compliance obligations and local law permit it.

We use session cookies to maintain your login and analytics cookies for page performance. You can manage or block cookies through your browser settings on Android, iOS, or desktop at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appk8xx App InfoK8Xx Glossary

How k8xx Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Your Access Rights

Common Questions About Your Privacy on k8xx

01 What personal data does k8xx collect when I open an account?

02 Is my bKash or Nagad number shared with anyone outside k8xx?

03 How long does k8xx keep my account and transaction records?

04 Can I request a copy of the data k8xx holds on my account?

05 How do I ask k8xx to delete my personal information?

06 Does k8xx use cookies, and can I turn them off?

Privacy Policy

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